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| Everyone makes mistakes. Imagine that as a project manager, you have to communicate instructions to partners. You can choose between two ways of proceeding: | |
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| You send an e-mail to your partners, with instructions and a form attached. Back email: you realize that your instructions are not clear and that a partner on two requests for further explanation. You send a second e-mail to correct. Then a third. | |
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| Case No. 2: a notification e-mail pointing to the Intranet | |
You send an e-mail asking your partners to connect to the intranet for detailed instructions with the form available for download on the same page. From the first return email, if you realize that a correction is needed, you make it directly to the intranet - the following partners won't see anything!
By using the e-mail only for notification and the intranet to publish important content, you keep for yourself the possibility to correct mistakes - the quality of your communication is much better. | |
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